The best way to improve quality is to put quality at the design stage determining how to do things right at the first time, which is provided by Total Quality Management (TQM) as a management philosophy that integrates all organizational functions (finance, marketing, design, engineering, production, customer service, … etc.) to focus on meeting customer needs and organizational objectives. It is accomplished through an integrated effort at all levels organization-wide to increase customer satisfaction by continually improving performance.

How Do Businesses Benefit from Applying TQM?

The key benefits generated by businesses from applying TQM are numerous, paramount among which are the following:

•   Lower costs to provide goods and services and reduced cycle time.
•   Eliminates non-value added activities and improves use of workspace.
•   Improves employee morale and team building hence increases productivity.
•   Improves internal communication between departments and groups.
•   Reduces process steps and simplifies processes and workflow steps.
•   Focus on customers and improved customer loyalty- Time management and less waste.
•   Assure strategic planning and effective supply chain management.

• Supply Chain Management.
• Business Excellency modelling.
• Continual Improvement Programs.

      o Re-structuring.
      o Re-engineering.
      o Customer Focus.
      o Statistical Process Control (SPC).